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Senior Operations Technology Specialist (AI & Automation)
היברידימשרה מלאהפיתוח תוכנהFinancial Services
Design, build, and maintain scalable technical solutions for operational teams, combining low-code tools, custom development, integrations, and AI. Work in two-week sprints to improve reliability and reduce manual effort.
תחומי אחריות
- Own the health, stability, and scalability of operational systems and internal tools
- Manage and optimize Zendesk workflows, integrations, and automation
- Design and build automated and self-service solutions
- Investigate complex technical issues, identify root causes, and implement permanent fixes
- Plan and deliver work in two-week sprint cycles
- Build and maintain system integrations and platform capabilities for Operations and CX
- Apply AI, including LLM-based applications and multi-agent systems, to improve workflows and automate decisions
- Identify repetitive manual processes and convert them into scalable AI-driven workflows
- Partner with Operations, Product, and Engineering to translate business needs into technical solutions
- Monitor and improve the reliability, observability, and security of internal tools
דרישות
- Hands-on experience with Azure Function Apps, Automation Accounts, Logic Apps, and Azure DevOps
- Experience using REST APIs to integrate systems
- Experience with a formal ticketing system such as Zendesk or Salesforce and structured sprint delivery
- Proven use of AI tools and large language models, including prompt engineering and integrating AI outputs into workflows
- Ability to translate business requirements into technical solutions
- Strong analytical and independent troubleshooting skills
- Experience with Power Apps or Power Automate
- Ability to work independently and manage multiple tasks
יתרון
- Experience with PowerShell, Bash, or SQL for data manipulation and scripting
- Python coding experience
- Familiarity with additional programming languages