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Technical Support Specialist

מייד4נט מערכות ע"מ·Herzliya, ישראל·heen
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Provide technical support for a global software company in Herzliya. Handle tickets, troubleshoot issues and integrations, work with SQL and databases, and coordinate with development and QA teams.

תחומי אחריות

  • Handle incoming support requests through a ticketing system.
  • Troubleshoot incidents and integrations using SQL and database tools.
  • Analyze trends and lead improvements.
  • Document and maintain professional knowledge resources.
  • Ensure service-level agreement targets are met.
  • Coordinate with development and QA teams.
  • Manage critical incidents in real time.

דרישות

  • At least 2 years of technical support experience at a software company.
  • Strong SQL query skills and experience working with databases.
  • High level of English in reading, writing, and speaking.
  • Availability for nonstandard working hours, including on-call coverage on weekends and holidays.
  • Ability to work independently, learn quickly, and solve problems creatively.
  • Strong interpersonal skills and ability to work as part of a team.

רלוונטיות

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