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Technical Customer Support Coordinator

סאני תקשורת·Petaẖ Tiqva, ישראל·heen
במקום העבודהמשרה מלאהתמיכה בלקוחות

Creative Labs is seeking a full-time coordinator to manage customer service requests and provide initial technical support for its technology solutions.

תחומי אחריות

  • Manage service requests from opening through resolution and closure.
  • Provide Tier 1 technical support and diagnose and resolve basic issues remotely.
  • Coordinate field technicians, vendors, and specialist support teams.
  • Monitor response and resolution times against service-level targets.
  • Keep customers updated and follow issues through to resolution.
  • Document issues, prepare reports, and improve service processes using AI and automation tools.

דרישות

  • Experience in help desk, technical support, or technical service coordination.
  • Experience using service ticket management systems.
  • Technical knowledge of computers, Windows, and networks, including remote troubleshooting.
  • Ability to diagnose issues and independently provide initial support.
  • Practical experience with AI tools such as ChatGPT or Claude is required.
  • Good technical English.

יתרון

  • Experience with digital signage, LED displays, AV systems, or CMS platforms.

רלוונטיות

הזדמנויות נוספות

משרות דומות

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Technical Support Specialist

- חסוי -·Petaẖ Tiqva, ישראלheen

A company supplying advanced wireless communication systems for IoT, robotics, and drones is hiring a technical support specialist. The full-time, office-based role in Petah Tikva includes customer support and training, as well as maintenance and operation of internal communications and IT systems.

במקום העבודהמשרה מלאהתמיכה בלקוחותWireless Communications Equipment

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