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Junior Customer Support Specialist
לא צויןמשרה מלאהתמיכה בלקוחותEnterprise Software
Support clients using sports analytics software by answering inquiries, resolving issues, documenting solutions, and sharing customer feedback with internal teams.
תחומי אחריות
- Handle client inquiries by email, phone, and chat
- Work with technical and research teams to resolve customer issues
- Build product expertise and provide accurate guidance
- Maintain FAQs, guides, and other support documentation
- Collect customer feedback to support product improvements
דרישות
- Previous customer support or helpdesk experience
- Proficient English communication skills
- Essential SQL experience
- Ability to learn complex software and technology quickly
- Strong organization and multitasking skills
- A bachelor's degree or relevant certifications are desirable but not required
יתרון
- Russian language skills
- Weekend availability
- Passion for soccer