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Technical Customer Success Engineer
PresencialTiempo completoSystems IntegrationPrinting Equipment Manufacturing
Kornit Digital is seeking a technical customer success engineer in Rosh HaAyin, Israel, to provide Tier 4 support and own the technical customer experience from installation through ongoing service. The role includes global travel of up to 50%.
Responsabilidades
- Serve as the highest technical authority in the global service organization at Tier 4
- Own the technical customer experience from system installation through ongoing support
- Lead system installation, configuration, testing, and engineer training at global sites
- Diagnose and resolve complex technical issues remotely and on site
- Coordinate escalations with Engineering, Operations, Product, and R&D teams
- Identify technical trends and improvement opportunities
- Share customer feedback and field insights to support product and service improvements
- Create service guides and technical documentation
- Support global service teams and customer technical success
Requisitos
- Bachelor’s degree or practical engineer certification in mechanical, electrical, or mechatronics engineering
- Experience providing technical support for complex electromechanical or digital systems
- Fluent written and spoken English
- Strong diagnostic, troubleshooting, and problem-solving abilities
- Ability to work independently, take initiative, and collaborate effectively
- Ability to remain calm and effective in high-pressure situations
Se valora
- Experience in industrial printing, robotics, or automation
- Strong customer-facing communication and interpersonal skills