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Head of Salesforce Systems
Sin especificarSin especificarGeneral ManagementFinancial Services
Lead a multidisciplinary Salesforce department supporting mortgage operations, with responsibility for development, testing and support, and systems analysis. Own the end-to-end systems lifecycle and partner with business and technology stakeholders.
Responsabilidades
- Lead the department's development, testing and support, and systems analysis teams; develop employees and team leaders.
- Create work plans, prioritize tasks, and allocate resources in line with business objectives and project dependencies.
- Oversee systems analysis and specifications, ensuring solutions meet business requirements.
- Guide technical planning and architecture, including integrations with internal and external systems.
- Lead projects and changes end to end, ensuring delivery within schedule, budget, and quality goals.
- Maintain production stability and service levels; manage incidents and escalations, investigate events, and prevent recurrence.
- Improve development, testing, release management, and deployment processes; introduce automation, metrics, and best practices.
- Manage vendors and technology partners, coordinating with technology, information security, and business teams.
- Manage risks, raise blockers, and report progress, quality, and delivery against goals to leadership.
- Advance the technology roadmap and assess and adopt Salesforce platform capabilities based on business value.
Requisitos
- At least 7 years of experience building, developing, or leading complex Salesforce systems.
- At least 4 years of management experience, including leading multiple teams or team leaders.
- Experience leading a multidisciplinary unit and coordinating development, systems analysis, testing, and support.
- Deep understanding of Salesforce capabilities and limitations, with the ability to guide design and architecture decisions.
- Technical familiarity with Apex, LWC, Flow, the Salesforce data model, permissions, and Salesforce APIs.
- Experience leading system integrations and understanding cross-system business processes.
- Experience creating work plans, managing resources, and prioritizing competing needs.
- High-level English proficiency.
Se valora
- Experience in finance, credit, or mortgages.
- Experience with Financial Services Cloud, Sales Cloud, or Service Cloud.
- Experience leading a department of around 30 people.
- Experience with DevOps, CI/CD, or test automation.
- Familiarity with Data Cloud and Agentforce.
- Relevant Salesforce architecture, development, or consulting certifications.