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Tier 1 Technical Support Specialist
PresencialSin especificarIT SupportTelecommunications
Provide comprehensive technical support to business customers across communications and information security environments. Diagnose network issues, maintain communications equipment, and deliver fast, professional service.
Responsabilidades
- Provide Tier 1 technical support to business customers
- Troubleshoot IPVPN and LAN/WAN routing environments
- Operate and maintain Layer 2 switches and advanced communications and information security equipment
- Work with Cisco, FortiGate, Juniper, Check Point, and related technologies
- Diagnose incidents, perform configuration upgrades, and make customer-specific adjustments
- Resolve customer issues efficiently while meeting professional service standards
Requisitos
- Required knowledge of communications concepts, including routers, WAN/LAN protocols, and the seven-layer OSI model
- Required ability to diagnose and resolve issues in complex networks
- Strong self-learning ability
- Excellent written and verbal communication skills
- Professional customer-facing conduct
- Availability and flexibility for on-call work and overtime as needed
Se valora
- Previous experience in a similar service or technical support role
- CCNA, NSE, or JNCIA certification
Beneficios
- Employee benefits from the first day of employment