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Tier 1 Technical Support Representative
Sin especificarSin especificarIT Support
Provide professional first-line technical support to strategic business customers. Troubleshoot communication services, network equipment, connectivity issues, and related incidents.
Responsabilidades
- Provide first-line technical support to strategic business customers
- Troubleshoot and resolve network and communication service incidents
- Support Layer 2 and Layer 3 network equipment
- Diagnose connectivity, routing, and tunnel-related issues
Requisitos
- Previous technical support experience
- Completion of a network administration, cybersecurity and information security, or related technical course
- Experience troubleshooting VIDEO, SIP/PRI, SDH, Metro Ethernet, and IPVPN services
- Experience with Layer 2 and Layer 3 equipment from vendors such as Cisco, Fortinet, and Check Point
- Knowledge of tunnels, site-to-site connectivity, and dynamic routing
Se valora
- CCNA or NSE4 certification
- Experience supporting customers for an internet service provider
- Basic knowledge of transmission systems
- Basic knowledge of telephony or video systems
- Knowledge of IP networks and communication protocols