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Technical Support and Integrations Engineer
Sin especificarTiempo completoIT SupportCybersecurity
Support customers and internal teams by troubleshooting technical issues, assisting with integrations, and improving support workflows for a cybersecurity and threat intelligence platform.
Responsabilidades
- Assist with the integration lifecycle, connecting and troubleshooting data flows between the platform and external SIEM/SOAR solutions.
- Resolve technical escalations in collaboration with field teams and Customer Success.
- Manage incoming technical tickets in Zendesk, documenting issues and tracking them against SLAs.
- Analyze logs, metrics, and performance data to diagnose system behavior and identify root causes.
- Maintain and improve internal scripts, documentation, and utilities used by field teams.
Requisitos
- At least 3 years of experience in technical support, application support, or junior integration engineering.
- Working knowledge of Zendesk ticketing, macros, views, and basic SLA tracking.
- Familiarity with APIs, webhooks, JSON, and XML.
- Practical database querying and troubleshooting experience, with exposure to SQL, MongoDB, or Elasticsearch.
- Ability to read, modify, or write basic scripts, such as Python or JavaScript.
- Strong spoken and written English, including the ability to explain technical details clearly to customers.
Se valora
- Experience with SIEM, SOAR, or related cybersecurity technologies.
Beneficios
- Work on cybersecurity and threat intelligence products used by governments, MSSPs, and enterprises.
- Contribute to complex, high-scale engineering challenges.
- Join a skilled team of engineers, researchers, and security experts.