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Help Desk Support Representative
PresencialTiempo completoIT Support
Provide first-line support to employees using the organization’s computer systems, resolving issues or routing requests to relevant specialists.
Responsabilidades
- Operate the help desk for users of the organization’s computer systems.
- Respond to technical issues by phone, chat, or remote access.
- Route requests to relevant specialists when needed.
Requisitos
- At least one year of experience as a technical support representative in a call center.
- Full proficiency with Windows and Microsoft Office.
- Proficiency with Microsoft 365 cloud systems.
- Experience with Active Directory.
Se valora
- Familiarity with SAP.