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Technical Customer Support Coordinator
PresencialTiempo completoSoporte al cliente
Creative Labs is seeking a full-time coordinator to manage customer service requests and provide initial technical support for its technology solutions.
Responsabilidades
- Manage service requests from opening through resolution and closure.
- Provide Tier 1 technical support and diagnose and resolve basic issues remotely.
- Coordinate field technicians, vendors, and specialist support teams.
- Monitor response and resolution times against service-level targets.
- Keep customers updated and follow issues through to resolution.
- Document issues, prepare reports, and improve service processes using AI and automation tools.
Requisitos
- Experience in help desk, technical support, or technical service coordination.
- Experience using service ticket management systems.
- Technical knowledge of computers, Windows, and networks, including remote troubleshooting.
- Ability to diagnose issues and independently provide initial support.
- Practical experience with AI tools such as ChatGPT or Claude is required.
- Good technical English.
Se valora
- Experience with digital signage, LED displays, AV systems, or CMS platforms.