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Senior Customer Success Architect
PresencialTiempo completoCustomer SuccessCybersecurityEnterprise Software
Own strategic post-sales relationships with enterprise customers, guiding their AI security programs from deployment through adoption and expansion. Combine technical solution scoping with long-term customer planning and value realization.
Responsabilidades
- Own post-sales relationships for a portfolio of enterprise customers and build trusted partnerships with technical teams and executives
- Create deployment roadmaps and customer success plans, and lead quarterly business reviews
- Assess customer AI environments, security programs, priorities, and risks; advise on practical implementation plans
- Scope deployments, review architecture and integration requirements, investigate issues, and coordinate technical escalations
- Define measurable customer outcomes, drive platform adoption, and identify additional workloads, teams, and use cases
- Coordinate Customer Engineering, Product, Research, Engineering, Security, and Support teams; share customer insights internally
Requisitos
- At least 5 years in customer-facing cybersecurity roles, with hands-on solutions engineering or architecture experience, ideally post-sales at a security vendor
- Experience owning enterprise customer strategy and technical outcomes, including discovery, deployment planning, success plans, executive reviews, and ongoing adoption
- Ability to scope deployments, review API documentation and logs, assess integrations, and communicate technical findings to R&D
- Cybersecurity expertise and understanding of generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP
- Confidence engaging CISOs, AI governance teams, and architecture stakeholders across risk, business, and technical discussions
- Ability to turn customer priorities into phased plans with owners, timelines, and success measures, and identify opportunities for broader adoption
- Experience in an early-stage cybersecurity company and comfort working independently with evolving products and incomplete documentation
Se valora
- Experience with AI security, AI governance, or securing generative AI applications and autonomous agents
- Familiarity with NIST AI RMF, ISO/IEC 42001, OWASP guidance, MITRE ATLAS, or emerging AI regulation
- Experience in both pre-sales technical and post-sales customer-facing roles
Beneficios
- Office near public transportation, the Hashalom train station, and the Light Rail
- Dog-friendly office
- Team events, retreats, happy hours, and holiday gifts
- Office Pilates classes
- Monthly lunch budget, dinners, and a stocked kitchen
- Pension and Keren Hishtalmut
- Equity options