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Customer Delivery Manager
Sin especificarTiempo completoCustomer SuccessFinancial Services
Own the onboarding, activation, and early revenue ramp-up of complex and high-risk merchants. Coordinate commercial, operational, compliance, risk, and technical stakeholders to deliver efficient go-live and a strong merchant experience.
Responsabilidades
- Own merchant onboarding from post-signature through go-live and early revenue growth.
- Manage post-KYB activation for merchants with complex compliance, risk, and operational requirements.
- Serve as the primary contact throughout the activation lifecycle.
- Resolve blockers involving risk, compliance, and technical integrations.
- Help merchants navigate payment flows, decline management, and authorization rates.
- Coordinate Sales, Sales Engineering, Account Management, Risk, Operations, regional teams, and external partners.
- Monitor transaction volume, gross revenue, and authorization performance.
- Provide recommendations to improve merchant performance and scale activity.
- Identify early risks, growth opportunities, and optimization areas.
- Transition successfully activated merchants to Account Management.
Requisitos
- At least 2 years of customer-facing experience in payments, financial technology, or another high-risk industry such as gambling, forex, or cryptocurrency.
- Strong understanding of payment flows, risk frameworks, and regulatory environments.
- Experience managing complex, high-stakes merchant relationships.
- Experience coordinating cross-functional teams in fast-paced environments.
- Analytical approach focused on performance and revenue outcomes.
- Excellent communication skills with the ability to influence technical and commercial stakeholders.