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Implementation Project Manager
ГибридПолная занятостьУправление проектамиEnterprise Software
Lead a two-person implementation team and own the customer experience from contract handover through software implementation, onboarding, and ongoing support. This full-time role is based in the office in Bnei Brak four days a week.
Обязанности
- Lead and prioritize the work of two team members, allocate projects and support tickets, and provide mentoring and feedback.
- Own end-to-end implementation projects, including process discovery, system configuration, data migration, training, go-live, and post-launch support.
- Deliver projects within agreed timelines and allocated hours.
- Manage support tickets against SLAs, handle escalations, and route bugs and enhancement requests to R&D.
- Manage relationships with key customers, set expectations, address sensitive situations, and support satisfaction and retention.
- Develop consistent implementation methods, templates, guides, customer training materials, and knowledge-base content.
- Coordinate with Sales on customer handovers and collaborate with Product, R&D, and management.
- Track workload, utilization, handling times, customer satisfaction, and implementation outcomes; report to management.
Требования
- Experience implementing software or enterprise systems; three or more years is recommended.
- Experience managing a team or providing professional leadership.
- Experience working with business customers and managing projects.
- Ability to teach and explain complex systems to business users.
- Excellent interpersonal communication and strong service orientation.
- Good command of Hebrew and English.
Будет плюсом
- Familiarity with construction, infrastructure, project management, or engineering.
- Experience with project management, Gantt planning, or workflow systems.
- Technical support experience and working to SLAs.
- Familiarity with Priority software.
- A relevant bachelor's degree.