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Product Manager, Patient Experience (Temporary Cover)
Не указаноПолная занятостьУправление продуктомhealthcare
Own the patient-facing experience across web and mobile during a temporary maternity-leave cover assignment. Take over an active roadmap, improve customer journeys and coordinate delivery across product, engineering, design, QA, customer care and operations. Contract duration, start date and hybrid
Обязанности
- Own patient-facing journeys across web and mobile, from doctor discovery and booking through consultation and follow-up.
- Identify journey friction and improve conversion, booking success, time to care and patient confidence.
- Lead roadmap initiatives from discovery and requirements through launch and measurement.
- Prioritize opportunities and trade-offs, translating user problems into requirements and user stories.
- Partner with engineering, design and QA to deliver reliable, intuitive experiences.
- Analyze funnel behavior, user feedback and operational data; develop hypotheses and evaluate experiments.
- Define and monitor KPIs, including abandonment, booking completion and customer experience.
- Coordinate patient-side priorities with doctor-side, insurance-partner and operational dependencies.
- Document decisions and complete a structured handback at the end of the assignment.
Требования
- At least 4 years of product management experience, including independent ownership of a customer-facing digital product.
- Strong B2C UX, conversion-funnel and analytical product skills.
- Experience delivering products end to end with engineering and design teams.
- Able to ramp up quickly, make independent decisions and communicate across functions.
- Excellent written and spoken English.
- Strong stakeholder-management skills and clear product documentation.
Будет плюсом
- Experience in healthtech, traveltech, insurtech, marketplaces or booking platforms.
- Experience with mobile products, international audiences or multilingual journeys.
- Familiarity with Mixpanel, SQL, experimentation or similar analytics tools.
- Exposure to AI-enabled customer experiences and automation.
Условия и преимущества
- Work on a product that helps people access healthcare.
- Own a high-impact product area and collaborate with an international team.