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Service Operations Manager

iTalent - Hire Smarter·Израиль·enПосредник
Не указаноПолная занятостьGeneral ManagementSemiconductor Equipment

Lead regional service delivery and field engineering teams supporting semiconductor manufacturing equipment. Oversee customer relationships, operational performance, quality, and safety.

Обязанности

  • Lead, mentor, and develop the regional field service engineering team; set KPIs and conduct performance reviews.
  • Oversee equipment installations, repairs, preventive maintenance, and emergency technical support.
  • Manage key customer relationships and resolve service issues to support satisfaction and retention.
  • Standardize and improve service workflows, response times, first-time fix rates, and service quality.
  • Coordinate service strategy with sales, product management, engineering, and global service teams.
  • Track and report operational KPIs; analyze service data and field trends to guide improvements.
  • Promote compliance with environmental, health, and safety policies and required training.

Требования

  • Bachelor’s degree in engineering, technology, business administration, or a related field.
  • At least 5 years of service management or team leadership experience in semiconductor or advanced high-tech capital equipment.
  • Strong knowledge of semiconductor manufacturing equipment, fab processes, and related engineering concepts.
  • Experience using service management software, data analytics, and performance tools.
  • Demonstrated ability to lead technical teams and manage customer relationships.

Будет плюсом

  • A master’s degree.

Соответствие

Больше возможностей

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