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Tier 2 Technical Support Specialist
Не указаноНе указаноIT Support
Provide advanced technical support to departments across the organization, monitor the network, and respond to changing needs. Support is delivered by email and phone, with frequent coordination across internal and external teams.
Обязанности
- Provide advanced technical support across departments.
- Monitor the network and respond to changing needs.
- Handle support requests by email and phone.
- Coordinate with internal and external stakeholders.
Требования
- Previous technical support experience is required.
- Familiarity with CRM, Bili, and ZOO systems is required.
- Familiarity with fiber-optic technology is required.
Будет плюсом
- Experience with QlikView and Remedy is a significant advantage.
- Familiarity with Excel.