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Technical Support Representative

חסוי·Or Yehuda, Израиль·heПосредник
В офисеПолная занятостьIT Support

Provide phone-based remote technical support to Ministry of Education employees from a support center in Or Yehuda. The role is full-time and includes approximately two weeks of initial training in Jerusalem.

Обязанности

  • Respond to employees’ technical issues and questions about organizational systems by phone
  • Diagnose and resolve technical problems remotely
  • Support computers and Microsoft Office applications
  • Handle requests in the CRM system and coordinate with relevant organizational teams

Требования

  • Previous technical support experience
  • Knowledge of Windows 10, hardware and software installation, and troubleshooting
  • Proficiency with Outlook, Word, and Excel, including formulas and pivot tables

Будет плюсом

  • Knowledge of CRM systems
  • Experience managing users in Active Directory

Соответствие

Больше возможностей

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