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Help Desk Technician
В офисеПолная занятостьIT Support
Provide first- and second-level technical support to organizational users, remotely and on site. This is a full-time, on-site role in Petah Tikva, working 8:30–17:30, with possible evening availability when needed.
Обязанности
- Provide Level 1–2 support for hardware, software, network, and access issues by phone, email, ticketing system, and in person.
- Log, document, manage, and track service tickets through resolution.
- Install, configure, and maintain Windows workstations, peripherals, printers, and mobile phones.
- Manage user accounts and permissions in Active Directory and Microsoft 365.
- Troubleshoot basic LAN, Wi-Fi, and ZTNA connectivity issues.
- Prepare equipment and manage access for employee onboarding and offboarding.
- Escalate complex tickets to Level 2 and Level 3 teams and follow up.
- Write and update procedures and knowledge-base documentation.
- Manage IT equipment inventory and coordinate with service centers.
Требования
- At least 3 years of organizational Help Desk experience.
- Broad knowledge of administering and operating Microsoft 365 and SaaS systems.
- Experience maintaining end-user devices and troubleshooting software and EDR systems.
- Ability to manage IT equipment inventory in an organized manner.
- Strong service orientation and willingness to be available in the evening when needed.