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Senior Operations Technology Specialist (AI & Automation)

Payoneer·Израиль·en
ГибридПолная занятостьРазработка ПОFinancial Services

Design, build, and maintain scalable technical solutions for operational teams, combining low-code tools, custom development, integrations, and AI. Work in two-week sprints to improve reliability and reduce manual effort.

Обязанности

  • Own the health, stability, and scalability of operational systems and internal tools
  • Manage and optimize Zendesk workflows, integrations, and automation
  • Design and build automated and self-service solutions
  • Investigate complex technical issues, identify root causes, and implement permanent fixes
  • Plan and deliver work in two-week sprint cycles
  • Build and maintain system integrations and platform capabilities for Operations and CX
  • Apply AI, including LLM-based applications and multi-agent systems, to improve workflows and automate decisions
  • Identify repetitive manual processes and convert them into scalable AI-driven workflows
  • Partner with Operations, Product, and Engineering to translate business needs into technical solutions
  • Monitor and improve the reliability, observability, and security of internal tools

Требования

  • Hands-on experience with Azure Function Apps, Automation Accounts, Logic Apps, and Azure DevOps
  • Experience using REST APIs to integrate systems
  • Experience with a formal ticketing system such as Zendesk or Salesforce and structured sprint delivery
  • Proven use of AI tools and large language models, including prompt engineering and integrating AI outputs into workflows
  • Ability to translate business requirements into technical solutions
  • Strong analytical and independent troubleshooting skills
  • Experience with Power Apps or Power Automate
  • Ability to work independently and manage multiple tasks

Будет плюсом

  • Experience with PowerShell, Bash, or SQL for data manipulation and scripting
  • Python coding experience
  • Familiarity with additional programming languages

Соответствие

Больше возможностей

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