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Mid-Level UX Designer
Не указаноПолная занятостьProduct Design
Lead end-to-end UX processes across enterprise digital platforms, including websites, portals, applications, and chatbots. Define user journeys and standards, and support consistent, user-centered implementation and ongoing improvement.
Обязанности
- Lead and define UX processes across websites, portals, applications, and chatbots.
- Translate business and operational needs into UX principles, user flows, and customer journeys.
- Create UX briefs and requirements, and ensure UX guidelines are implemented appropriately.
- Establish UX standards, methods, and best practices across digital channels.
- Maintain consistent user experiences across platforms and touchpoints.
- Contribute to early project planning and requirements gathering, with a focus on user journeys and usability.
- Coordinate with business stakeholders, product and IT teams, design studios, development, QA, and architecture teams.
- Analyze user feedback, usage data, and UX insights to guide ongoing improvements throughout the product lifecycle.
Требования
- 3–5 years of experience in UX, digital, product, or user experience design or analysis roles.
- Experience defining UX processes and user journeys beyond visual design.
- Experience working with design studios or UX/UI teams, and with development teams and IT organizations.
- Strong understanding of business and operational processes.
- Ability to create UX specifications, user flows, and journey documentation.
- Hands-on experience with Figma, Miro, FigJam, and Confluence or similar collaboration tools.
- Strong analytical thinking and a system-wide perspective.
- Excellent communication and stakeholder management skills.
- Ability to lead cross-functional processes in complex organizations.
Будет плюсом
- Experience in large-scale enterprise, public-sector, infrastructure, or regulated environments.
- Familiarity with CRM systems, enterprise portals, and customer-facing service applications.
- Experience measuring UX with feedback and analytics tools.
- Knowledge of accessibility standards.
- Experience supporting multiple digital products and platforms.