31 дн.

Tier 3 Service Engineer

INSIGHTEC·Израиль·en

Не указаноПолная занятостьПоддержка клиентовMedical Devices

Provide advanced technical escalation and service support for complex medical technology systems, helping global teams and customers resolve issues and maintain system availability.

Обязанности

Serve as the highest technical escalation point for Tier 1 and Tier 2 service teams
Provide advanced remote support to global customers, partners, and field teams, including after-hours on-call support
Lead local customer service activities from troubleshooting through resolution
Investigate recurring issues and coordinate corrective actions with R&D, Quality Assurance, Product, and Operations teams
Create and maintain service documentation, troubleshooting procedures, knowledge articles, and training materials
Deliver technical training to service teams, distributors, and partners
Support system validation, software upgrades, service readiness, and new product introductions
Analyze service trends and recurring failures using CRM, spreadsheet, BI, and reporting systems
Ensure service activities comply with quality, regulatory, and safety standards

Требования

Bachelor’s degree in biomedical, electrical, mechanical engineering, or a related technical field
At least 3 years of experience in technical support, service engineering, field service, or operations engineering
Hands-on troubleshooting experience with complex hardware, software, and system-level issues
Strong English communication and technical writing skills
Ability to perform root-cause analysis and support continuous improvement
Experience delivering technical training and knowledge-transfer sessions
Willingness and ability to travel internationally

Будет плюсом

Hands-on experience with medical equipment systems
Experience in hospital or clinical environments
Lean or Six Sigma certification or continuous improvement experience
CRM experience

Условия и преимущества

Competitive benefits
Flexible work environment
Opportunities for internal career development

Соответствие

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