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Accounting Software Customer Support Specialist
В офисеПолная занятостьПоддержка клиентовEnterprise Software
Provide professional written support to accountants, bookkeepers, and tax advisors using a cloud-based accounting platform. Combine accounting expertise with technical troubleshooting and user guidance.
Обязанности
- Provide professional written responses to finance and accounting customer inquiries
- Guide and train users in the day-to-day use of the accounting platform
- Identify, diagnose, and resolve complex technical and accounting-related issues
- Document customer inquiries, knowledge, and solutions in internal support systems
- Assist with the rollout and onboarding of new features and system updates
Требования
- At least 3 years of bookkeeping or accounting experience
- Strong knowledge of ERP or CRM systems and financial management workflows
- Excellent written communication skills in clear, standard Hebrew
- Ability to quickly understand technology and solve complex problems
Будет плюсом
- Experience working with or in an accounting firm
- Previous technical support experience for a technology product or SaaS platform
Условия и преимущества
- Dynamic and challenging work environment
- Opportunities for learning and professional development
- Opportunity to influence customer and company success