B
Workforce & Operations Manager
·Israel
Not specifiedFull-timePersonal Security
Own full workforce management cycle including forecasting, capacity planning, scheduling, real-time monitoring, and reporting. Analyze volume trends, build staffing models, and produce dashboards for senior leadership. Requires 3+ years WFM experience, strong analytical skills, and proficiency in Excel and SQL.
Responsibilities
- Own day-to-day operational execution and resolve issues as they arise.
- Lead workforce forecasting, capacity planning, scheduling, and real-time monitoring.
- Analyze historical volume trends to generate demand forecasts supporting staffing.
- Translate forecasts into staffing models aligning with SLAs, productivity goals, and budgets.
- Establish and maintain workforce-related policies and reporting frameworks.
- Build and maintain SQL-based reporting and dashboards for senior leadership.
- Identify trends and produce strategic reports, dashboards, and presentations.
Requirements
- 3+ years of experience in workforce forecasting and scheduling.
- Strong analytical skills and high proficiency in Excel/Google Sheets for staffing models.
- Experience with Workforce Management (WFM) tools.
- Knowledge of SQL / enterprise reporting systems.
- Fluent in Hebrew and English.
- Experience in high-impact service environments (e.g., EMT, first responder, security).
- Strong presentation and conflict mediation skills.
Nice to have
- Project management experience.
- Experience with AI-based scheduling tools.
- International experience.
- French language skills.
Benefits
- Stock option grants.
- Personal security services for you and loved ones.
- Growth and development opportunities.
- Meritocratic culture rewarding contribution.
- Study fund.
- Complimentary gym access.