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Technical Support Engineer
·Israel
HybridFull-time
As a Technical Support Engineer, you will deliver prompt solutions to customers, ensuring SLA compliance and high satisfaction. You will communicate via email, live chat, and screen shares, acting as a trusted advisor. Requires 1.5+ years in software support, fluent English, and knowledge of HTML, CSS, jQuery.
Responsibilities
- Communicate with customers via email, live chat, and screen shares
- Act as a trusted advisor to customers, promoting product knowledge and self-sufficiency
- Develop in-depth knowledge of the products and their features
- Engage with customers to understand and fulfill their goals with the solutions
- Apply and share best practices for optimal use of the products
- Innovate and propose ideas for enhancing the overall customer experience
Requirements
- 1.5+ years of experience in software support or customer service
- Fluent in English (verbal and written)
- Problem-solving skills with a customer-first approach
- Knowledge of HTML, jQuery, CSS
- Experience in various communication formats (written, live chat, conference calls, in-person)
- Ability to grasp and articulate new technologies quickly
- Proficient in using application logs, browser dev tools, and other diagnostic tools
- Independent and teamwork capabilities
- Poise and articulation in challenging customer interactions
- Availability to work onsite at the Tel Aviv office 3 times a week
- Working days are Monday - Friday