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SMB Account Manager
·Israel
HybridFull-timeConstructionSoftware DevelopmentIT ServicesIT Consulting
Responsible for managing SMB client accounts, driving renewals and expansion, analyzing product usage, and ensuring customer satisfaction and growth.
Responsibilities
- Develop long-term customer relationships and promote retention and loyalty.
- Manage new logos, expansion opportunities, and renewals for a portfolio of customers.
- Analyze usage metrics to understand product adoption and identify growth opportunities.
- Contact customers throughout the lifecycle to ensure satisfaction and happiness.
- Drive product adoption, share best practices, and implement growth strategies.
- Use Salesforce.com and other sales enablement tools.
Requirements
- 2+ years of experience in subscription sales.
- Experience managing the full sales cycle from lead to close.
- Quota carrying experience.
- Bachelor’s degree or equivalent.
- Fluent English (read/write/speak).
Nice to have
- SaaS experience strongly preferred.
- Experience with Salesforce - advantage.