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Senior Technical Account Manager
·Israel
Not specifiedFull-timeSoftware Development
Own the technical relationship with strategic enterprise customers, guiding onboarding, adoption, and success for a cloud optimization platform. Act as trusted advisor to technical and executive stakeholders, manage escalations, and partner cross-functionally to drive value.
Responsibilities
- Own technical relationships with strategic customers
- Serve as trusted advisor to DevOps, Engineering, and executive teams
- Guide customer onboarding, adoption, and ongoing success
- Lead technical reviews and communicate value and optimization opportunities
- Manage technical escalations and collaborate with Product and Engineering
- Identify risks, gaps, and expansion opportunities
- Partner with Sales on renewals and upsell strategies
- Provide customer feedback to influence product improvements
- Develop playbooks and best practices for the regional TAM function
Requirements
- 5+ years in customer-facing technical roles (TAM, Support, Solutions Engineering, or similar)
- Hands-on experience with Kubernetes
- Strong AWS and cloud architecture knowledge
- Proven troubleshooting and escalation management skills
- Solid understanding of Linux, networking, storage, and enterprise infrastructure
- Experience working with enterprise customers
- Ability to translate technical concepts for diverse audiences
- Self-starter comfortable building a new regional function
- Fluent English communication
Nice to have
- Experience with cloud cost optimization or FinOps
- Experience supporting global, especially U.S.-based, customers
- AWS or cloud certifications
- Scripting skills (Python, Bash, etc.)
- Degree in Computer Science or related field