C
Senior IT Operations Analyst
·Israel
On-siteFull-timeBlockchain
Seeking a Senior IT Operations Analyst to support the employee population across IT systems including Google, Slack, JAMF, Atlassian, Microsoft, Okta, and Meraki. Responsibilities include troubleshooting hardware/software, automating tasks, improving processes, and ensuring operational excellence. Based in Tel Aviv.
Responsibilities
- Provide top-level IT support to improve daily efficiency of customers
- Solve diverse IT challenges to unlock productivity
- Implement security recommendations and best practices
- Automate qualifying tasks and support requests
- Create and optimize processes and policies for customer support
- Develop key working relationships to achieve outstanding outcomes
- Document processes and procedures for team and customers
Requirements
- Broad knowledge across core IT systems (Google, Slack, JAMF, Atlassian, Microsoft, Okta)
- Knowledge of networking solutions (Meraki) and AV solutions (Logitech, Google Meet)
- Experience in hardware troubleshooting (Apple, Windows)
- Demonstrated experience in similar roles, preferably in technology companies
- Strong experience working with diverse teams across multiple departments
- Ability to convey technical information to diverse audiences
- Experience working within a support team across multiple locations
Nice to have
- Background in FinTech or Crypto
- Experience working with globally distributed companies