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Senior Customer Success Manager
·Israel
HybridFull-timeSoftware Development
Senior Customer Success Manager responsible for end-to-end client portfolio management in a B2B SaaS developer tools company. Drive full customer lifecycle: onboarding, adoption, renewals, expansion. Act as trusted advisor to VP R&D. Build CS methodologies and health-score metrics. Hybrid role in Tel Aviv.
Responsibilities
- End-to-end ownership of the company's client portfolio.
- Manage full customer lifecycles for enterprise B2B SaaS accounts: onboarding, platform adoption, value realization, renewals, and account expansion.
- Serve as the primary trusted advisor to VP R&D and engineering leadership teams, driving continuous engagement and workflow optimization.
- Design and build foundational Customer Success methodologies, playbooks, and health-score metrics from scratch.
- Partner cross-functionally with Product, R&D, and Sales teams to relay customer feedback, influence product roadmaps, and accelerate user adoption of GenAI tools.
Requirements
- 4+ years of hands-on experience in Customer Success, Account Management, or technical client-facing roles.
- Proven track record working strictly within B2B SaaS companies.
- Strong technical orientation with the capability to lead professional discussions with R&D and engineering executives.
- Data-driven mindset with proven ability to base decisions, health metrics, and processes on product analytics.
- Fluent, professional-level written and verbal communication skills in both English and Hebrew.
Nice to have
- Background or strong familiarity with Developer Tools, Software Development Lifecycles (SDLC), or AI ecosystems.