Operations Specialist
Lead internal process improvement initiatives by analyzing data, identifying quality gaps, and coordinating across teams to enhance operational efficiency and customer satisfaction. Perform hands-on data analysis using Excel and dashboards, develop validation processes, and resolve cross-functional issues.
Responsibilities
- Perform data analysis to identify patterns and insights
- Conduct quality reviews to detect gaps and drive improvements
- Develop and implement internal processes
- Coordinate cross-functional teams to ensure alignment
- Investigate and resolve complex operational issues
- Handle customer-related requests and support
Requirements
- Bachelor's degree in Industrial Engineering, Business Administration, Economics, Information Systems, or related field
- 1-2 years of experience in analytical, operational, or cross-functional roles
- Proficiency in English (written and verbal)
- Strong analytical skills with Excel and data dashboards
- Ability to work independently and drive tasks to completion
- Proactive mindset to identify gaps and initiate improvements
- Excellent communication and interpersonal skills
- Strong problem-solving and root cause analysis skills
- High organizational skills and attention to detail
- Willingness to develop technical product understanding
Nice to have
- Experience in project management, process improvement, or operations roles