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IT Support Technician
·Israel
Not specifiedFull-timeLaw Practice
Provide front-line, phone, and remote technical support to company employees. Diagnose and resolve Windows OS issues, install and maintain computers and peripherals, handle Microsoft 365 issues, manage user accounts and permissions, troubleshoot basic network problems, and manage IT inventory.
Responsibilities
- Provide front-line, phone, and remote technical support to employees.
- Diagnose and resolve Windows operating system issues.
- Install, configure, and maintain computers, laptops, printers, and peripherals.
- Handle Microsoft 365 issues (Outlook, Teams, OneDrive, SharePoint).
- Manage user accounts and permissions, including onboarding and offboarding.
- Troubleshoot basic network issues (VPN, Wi-Fi, DNS, DHCP, TCP/IP).
- Document faults, solutions, and knowledge articles in service call systems.
- Meet SLA targets and deliver high-quality end-user service.
- Coordinate with external suppliers as needed.
- Manage IT inventory (computers, monitors, phones, equipment).