N
Field Operations Specialist
·Israel
On-siteFull-timeUtilitiesTransportationGovernment
Responsible for supporting the transition of new products and versions from development to operational field use. Draft and execute acceptance tests, create documentation and training materials, lead initial deployment, and ensure continuous improvement based on field feedback.
Responsibilities
- Draft, lead, and execute acceptance tests for products, software versions, or hardware components ready for operational acceptance.
- Evaluate product suitability for operational work, field usability, and process clarity, identifying operational bottlenecks.
- Document test results, identified gaps, severity levels, corrective recommendations, and readiness status for next steps.
- Work closely with the Team Lead, operations representatives, and cross-functional departments to gather knowledge, understand usage scenarios, and extract field insights.
- Write, update, and improve work instructions and training materials for operational teams.
- Ensure findings from acceptance testing and field feedback are integrated into work procedures and training materials.
- Lead the initial deployment process for OPS IL teams, collecting gaps/feedback and assisting in resolving them with relevant stakeholders.
- Support scaled deployment for OPS IL and OPS US following official approval, including coordination, training, follow-up testing, and gap resolution.
- Maintain continuous field engagement to identify opportunities for improving products, workflows, and training based on real-world usage.
Requirements
- Proven experience in field operations.
- Excellent writing skills in both English and Hebrew for documentation, training, and operational guides.
- Willingness to work flexible hours, including night shifts.
- Strong affinity for technology and innovation.
- Independent, self-motivated, and proactive.
Nice to have
- Previous experience delivering training sessions, developing training materials, building methodologies, and evaluating process parameters.
- Experience in technological development, combined with knowledge of electronics and basic physics.