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Desktop Support Engineer
·Israel
Not specifiedFull-timeIT ServicesIT Consulting
Provide L2 technical support to end users, troubleshoot hardware and software issues, manage IT assets, and ensure smooth operation of desktop computing environments.
Responsibilities
- Provide L2 desktop and technical support through tickets, phone, email, and onsite support.
- Troubleshoot Windows 10/11, desktops, laptops, monitors, printers, and peripherals.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Perform hardware/software installation, configuration, IMAC, and troubleshooting.
- Manage user accounts, passwords, access, and authentication in Active Directory / Azure AD / Entra ID.
- Administer endpoint management with Microsoft Intune, SCCM/MECM, including imaging, OS deployment, and patching.
- Handle incident and service request management through ServiceNow or other ITSM tools following ITIL processes.
- Maintain IT asset records and technical documentation.
- Support employee onboarding/offboarding, including laptop preparation and account setup.
- Ensure compliance with endpoint security policies and standards.
Requirements
- 4-6 years of experience in Desktop Support, EUC, IT Support, or IT Infrastructure Support, with at least 2+ years of L2 support.
- Strong knowledge of Windows 10/11 troubleshooting.
- Good understanding of Active Directory and Group Policy.
- Working knowledge of Azure AD / Microsoft Entra ID.
- Hands-on experience with Microsoft Intune preferred.
- Good knowledge of Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
- Troubleshooting knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN, and basic networking.
- Experience with desktop/laptop hardware troubleshooting.
- Knowledge of endpoint security, antivirus, encryption, and patch management.
- Experience with ServiceNow, Remedy, ManageEngine, or similar ITSM tools.
Nice to have
- CompTIA A+ certification.
- CompTIA Network+ certification.
- Microsoft Certified: Endpoint Administrator Associate.
- ITIL Foundation certification.
- Any relevant Microsoft or desktop support certification.