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CX Implementation Specialist
·Israel
Not specifiedFull-timeIT Services and IT Consulting
Seeking an experienced CX Implementation Specialist to characterize, implement, and deploy advanced Customer Experience and AI solutions. Responsibilities include leading end-to-end implementation, analyzing and optimizing service center processes, and training users.
Responsibilities
- Characterize, implement, and deploy Customer Experience solutions in organizations.
- Analyze, improve, and optimize work processes in service, sales, and support centers.
- Accompany clients from characterization to go-live.
- Collaborate with clients, suppliers, and technology partners to lead end-to-end implementation.
- Implement AI solutions, voice and digital bots, automation, and advanced service channels.
- Perform system tests, conduct user training, and prepare specification documents.
Requirements
- At least 2 years of experience implementing CX, Contact Center, or service systems.
- Experience working with service centers, with emphasis on digital channels.
- Deep understanding of service center work processes and customer experience.
- Familiarity with AI solutions, voice and digital bots, and automation capabilities.
- Ability to analyze processes, write specification documents, and work with clients.
- Independent work ability, fast learning, excellent interpersonal skills, and high service awareness.
Nice to have
- Previous experience in service center management, team management, or as a system manager.
- Familiarity with one or more leading Contact Center platforms (e.g., Genesys, Avaya).
Benefits
- Involvement in strategic projects at leading organizations in Israel.
- Work with innovative technologies in CX, AI, and automation.
- Professional, family-like, and dynamic work environment with development opportunities.
- Exposure to advanced customer experience and cloud solutions.