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Customer Success Manager
·Israel
Not specifiedFull-timeiGaming
Join a fast-growing AI platform serving the iGaming industry as a Customer Success Manager. Own a portfolio of clients, lead onboarding, manage issues, monitor account health, and drive retention. Coordinate with internal teams to deliver excellent customer experience.
Responsibilities
- Own a portfolio of clients and act as their main point of contact.
- Lead end-to-end onboarding, training, and account setup.
- Manage client issues from intake through resolution, ensuring clear updates and follow-up.
- Monitor account health, engagement, usage, and potential risks.
- Coordinate with Product, R&D, Support, Sales, and other internal teams to drive issues to resolution.
- Communicate technical/product topics clearly to non-technical stakeholders.
- Build strong, proactive client relationships and contribute to customer retention.
- Collect customer feedback and work with Product on improvements.
- Help develop onboarding materials, FAQs, playbooks, and customer-facing processes.
Requirements
- 3–5 years of experience in Customer Success, Onboarding, Technical Support, or Delivery.
- Experience in B2B SaaS, platforms, or scaling technology companies.
- Strong customer-facing and cross-functional communication skills.
- Highly organized, proactive, and comfortable managing multiple open items.
- Ability to understand technical concepts and communicate them clearly.
- Experience with CRM, ticketing, or project-management tools such as Monday, Linear, Zendesk, or similar.
- Excellent written and spoken English.
Nice to have
- iGaming / Casino platform experience.
- Bachelor’s degree.