Customer Success Manager
Drive successful implementation and adoption of enterprise technologies and AI tools. Lead training programs, support users, and shape digital experiences.
Responsibilities
- Support users throughout the adoption of new systems and technologies
- Translate user needs into effective digital experiences
- Lead training and implementation processes
- Develop adoption and training programs
- Manage training and implementation teams
- Utilize SAP S/4HANA and AI tools such as Gemini, Copilot, and Claude
Requirements
- 3+ years of experience in Customer Success, system implementation, training, or a similar technology-focused role
- Formal training and strong knowledge of SAP S/4HANA
- Familiarity with AI tools, particularly Gemini
- Experience leading training and implementation processes
- Excellent communication and interpersonal skills