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Customer Enablement Manager
·Israel
Not specifiedFull-timeConstructionCivil EngineeringSoftware Development
Lead enablement programs for customer success teams, including onboarding, training, and content creation. Partner with Product and CS to drive adoption of new features, track program impact, and ensure teams deliver customer value.
Responsibilities
- Develop and manage onboarding programs for new hires.
- Deliver ongoing training initiatives for existing customer success managers.
- Create and maintain enablement content including playbooks, training kits, and certifications.
- Partner cross-functionally with Product, Marketing, and Sales Operations to refine processes.
- Track and report on enablement program impact using KPIs.
Requirements
- 2+ years of experience in Customer Enablement, L&D, or similar in a global tech company.
- Proven track record of independently managing cross-functional projects or training workstreams.
- Experience designing structured learning programs (onboarding, training modules).
- Experience with enablement platforms (LMS, CMS, or knowledge bases).
- Strong English written and verbal communication skills.
- Data-driven approach to linking training to business outcomes.
- Strong attention to detail and ability to prioritize independently.
Nice to have
- Experience with Salesforce, Gainsight, Gong, Chorus, or Outreach.