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Clinical Coordination Lead
·Israel
On-siteFull-time
Hands-on clinical coordination lead responsible for end-to-end participant recruitment, pipeline management, and site operations. Oversees a small team, drives KPI performance, and ensures a positive participant experience in clinical research studies. Based in Tel Aviv.
Responsibilities
- Own participant recruitment end-to-end, managing the full participant journey.
- Serve as primary point of contact for participants, ensuring positive experience and high completion rates.
- Support study execution by coordinating participant activities, follow-ups, and ongoing engagement.
- Execute recruitment and participant marketing strategy, translating it into day-to-day operations.
- Maintain ongoing relationships with clinical partners to ensure alignment and steady participant flow.
- Screen and qualify participants based on study criteria, ensuring eligibility and compliance.
- Coordinate scheduling and lab capacity for efficient site operations.
- Manage participant attendance and show rates through confirmations, reminders, and proactive follow-ups.
- Ensure sensitive, professional, and compliant participant experience with clinical and healthy populations.
- Operate and maintain CRM systems and workflows for high data accuracy and visibility.
- Track and manage recruitment KPIs to drive continuous improvement in conversion and efficiency.
- Lead and manage a small team of clinical coordinators, including oversight and performance tracking.
Requirements
- 3–5+ years of experience in participant recruitment, clinical operations, or high-touch pipeline-driven roles.
- Proven experience working with patients or participants in clinical, mental health, or sensitive environments.
- Experience working with clinical partners and/or external stakeholders.
- Strong execution and ownership mindset, with ability to drive participant follow-through and deliver against targets.
- Experience managing end-to-end pipelines, including scheduling, coordination, and attendance management.
- Comfortable working with KPIs and funnel performance, with track record of improving conversion and show rates.
- Highly organized and detail-oriented, able to manage multiple workflows, stakeholders, and timelines.
- Strong communication and interpersonal skills, with ability to build trust and engage participants effectively.
Nice to have
- Experience managing or mentoring small teams.
- Familiarity with participant marketing or lead generation.
- Comfortable working in a fast-paced environment and building and refining processes in real time.