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Account Manager
·Israel
On-siteFull-timeCategory ManagementEnterprise SoftwareFinTech
Manage and grow enterprise client partnerships for a global payroll and payments platform. The role combines account development, service delivery, proposal support, and AI-enabled process improvement.
Responsibilities
- Build and maintain relationships with enterprise clients and manage overall partnerships.
- Address escalations with internal teams and help ensure service-level commitments are met.
- Identify upselling and cross-selling opportunities to grow client revenue.
- Support amendments and new-solution proposals with regional and cross-functional teams.
- Contribute to RFPs and RFIs, including proposal development and interviews with sales teams.
- Conduct partnership calls to understand client needs, plans, and service expectations.
- Track individual and team KPIs and take corrective action when needed.
- Coordinate with service delivery teams to resolve issues proactively.
- Use playbooks and established processes to improve account planning and client interactions.
- Build AI-powered workflows and no-code/low-code automations for communications, reporting, opportunity identification, and account management.
Requirements
- Bachelor’s degree in business, marketing, or a related field.
- 2–5 years of account management experience.
- Strong interpersonal, communication, analytical, and problem-solving skills.
- Proficiency with CRM software and project management tools.
- Client-focused approach with strong organizational and time-management skills.
- Availability to work Monday through Friday.
Nice to have
- Knowledge of payroll, HRIS, or fintech industries.
- Experience creating AI-driven workflows, agents, or no-code/low-code automations.
- Experience with AI solutions for customer communications, account planning, reporting, or opportunity management.