Why should I tailor my CV to every job application?

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Can I optimize my CV myself without CVZilla?

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I found a job on another website. Can I optimize my CV for it?

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AI and Knowledge Manager

·Israel

HybridFull-timeContent ManagementEnterprise SoftwareData Infrastructure

Own the connection between AI-driven customer support and the knowledge hub. Develop chatbot strategy, improve documentation and self-service content, analyze support data, and enable teams to use AI tools effectively in a hybrid Tel Aviv role.

Responsibilities

Develop and execute the AI chatbot strategy in alignment with support objectives.
Design and optimize LLM prompts to improve AI response quality and relevance.
Maintain and optimize knowledge base content for AI and support-agent effectiveness.
Implement systems to detect failures and monitor AI and agent interactions for accuracy and quality.
Own the knowledge hub roadmap, including content standards, tone, and voice.
Analyze deflection data to identify trends and improvement opportunities.
Train support agents on AI tools and encourage adoption.
Define and track AI-related KPIs and business impact.
Maintain internal documentation and best practices for AI tools and support processes.
Evaluate and implement integrations between AI tools and support or CRM systems.

Requirements

At least 2 years of experience in knowledge management, technical writing, support operations, or a related content or AI role.
Hands-on experience with AI chatbot platforms and LLM prompt design.
Experience owning a knowledge base at scale, including information architecture and content standards.
Experience writing and maintaining Markdown or MDX content in documentation-as-code platforms.
Strong analytical skills and experience converting support or deflection data into actionable insights.
Experience using automation tools such as n8n or Zapier for documentation or support workflows.
Excellent written English with strong attention to tone, clarity, and consistency.
Ability to independently own ambiguous problems and deliver solutions.

Nice to have

Experience integrating support and CRM systems such as Intercom, Salesforce, Jira, or Confluence.
Experience training teams on new tools and processes.
General knowledge of SEO best practices.
Basic GitHub experience.
Background in B2B SaaS or data platforms.

AI and Knowledge Manager

Responsibilities

Requirements

Nice to have

Relevance

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