Technical Project Manager – CRM & Digital Platforms
Lead and manage technology projects for CRM and digital platforms. Coordinate with product, business, and tech teams to align expectations and drive solutions. Oversee development, architecture, QA, and vendors, managing risks and dependencies. Drive process improvement and agile adoption.
Responsibilities
- Lead multiple technology projects from requirements to implementation, tracking tasks, milestones, risks, and dependencies.
- Collaborate with product managers, business stakeholders, and owners to understand needs and align expectations.
- Coordinate across development, architecture, DevOps, QA, infrastructure, and vendor teams, removing blockers.
- Manage project plans, status reporting, and executive updates for full transparency.
- Lead prioritization and cross-functional decision-making processes.
- Drive process improvement and adoption of advanced methodologies.
Requirements
- 3+ years of experience managing technology projects and cross-organizational processes.
- Bachelor's degree in Information Systems, Industrial Engineering & Management, Computer Science, or related field.
- Experience working with business and technology stakeholders in an Agile environment.
- Strong multitasking and prioritization skills.
- Hands-on experience with Jira, Confluence, and project management tools.
- Excellent communication, writing, and presentation skills.
Nice to have
- Experience with CRM, particularly Salesforce.
- Experience leading Digital, Customer Experience, or enterprise SaaS projects.
- Familiarity with service, marketing, and sales domains.
- Experience in a financial or regulatory environment.