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Program Management Manager
·Israel
HybridFull-timeProject ManagementCustomer ExperienceFinTechPublic Safety
Lead a global team of Program Managers, driving cross-functional program execution, R&D process and tooling management, and team development within a hybrid work environment. Requires extensive experience in program management and people leadership.
Responsibilities
- Oversee portfolio of programs and projects, ensuring execution stays on track and issues are addressed on time.
- Lead, coach, and develop a global team of Program Managers, including performance management.
- Ensure consistent execution and reporting standards across the program management group.
- Manage R&D processes and tooling, driving continuous improvement.
- Partner with Product, Engineering, and other stakeholders to unblock issues and keep programs moving.
- Manage high-impact, high-risk, business-critical programs in line with program methodology.
Requirements
- 10–12+ years leading complex, cross-functional programs in software or technology environment.
- 4+ years directly managing program or project managers, ideally globally.
- Proven track record delivering large-scale, cross-product or cross-functional initiatives.
- Familiarity with AI-driven or automation tools for program/portfolio management.
- Strong people-management skills including hiring, coaching, and performance management.
- Exceptional stakeholder management and executive-level communication.
- Ability to build governance and process structure in ambiguous environments.
- Strong analytical, organizational, and prioritization skills.
- Comfortable with both hands-on program work and people leadership.
- Fluent English, written and spoken.
- University degree, preferably in Industrial Engineering, Information Systems, Computer Science, or related field.
Nice to have
- Familiarity with R&D tooling (Atlassian/JIRA, static code analysis, build tools).
- System analysis background.
- Prior experience within an R&D organization.
- PMP or equivalent program/project management certification.
- Background in SaaS, CX, or contact center technologies.
- Experience with security, compliance, or enterprise-scale customer requirements.
Benefits
- Hybrid work model with 3 days remote per week.
- Global company with internal career growth opportunities.