Operations Coordinator
Coordinate internal operations by monitoring SLAs, tracking deliverables, and driving process improvements in a fast-paced environment.
Responsibilities
- Monitor and track internal SLAs to ensure teams meet timelines.
- Follow up on open tasks, deliverables, and action items.
- Create and maintain structured work plans and processes.
- Identify delays and bottlenecks and drive resolution.
- Prepare reports and dashboards on SLA performance and metrics.
- Coordinate communication between internal stakeholders.
- Document processes, workflows, and procedures.
- Support continuous improvement of internal processes.
Requirements
- 1-2 years of experience in operations, project coordination, or similar.
- Strong organizational and time-management skills.
- Ability to manage multiple tasks and follow up consistently.
- Strong attention to detail and process-oriented approach.
- Good analytical and reporting skills with Excel/Google Sheets.
- Excellent communication skills for working with internal teams.
- Ability to identify problems and drive issues to resolution.
- Strong written and verbal English communication skills.
- Comfortable working independently in a fast-paced environment.
- Willingness to work during U.S. business hours when required.