Delivery and Operations Manager
Own cross-department delivery, lead complex initiatives, and drive operational excellence. Work with Product, Engineering, and stakeholders to improve processes, ensure alignment, and deliver impactful results.
Responsibilities
- Own and drive cross-department delivery from planning to execution, ensuring alignment with timelines and quality standards.
- Lead complex cross-team initiatives, managing dependencies, risks, and delivery timelines.
- Coordinate annual and quarterly planning cycles, aligning capacity and tracking commitments.
- Drive and maintain SDLC processes, ensuring clear standards and continuous improvement.
- Create and maintain delivery visibility via dashboards, KPIs, and reporting for leadership.
- Identify bottlenecks and lead continuous improvement initiatives to optimize workflows.
- Collaborate with Product Managers and R&D leaders to ensure smooth execution of initiatives.
- Lead operational projects such as system implementations, budget tracking, and cross-organizational analyses.
- Facilitate collaboration in a matrix organization and drive alignment across teams.
- Support and optimize Jira workflows and provide administrative support when needed.
Requirements
- 2–4 years of experience as a Delivery Manager, Project Manager, Program Manager, Operations Manager, or similar role in a technology environment.
- Strong understanding of Agile methodologies and how Product/Engineering organizations operate.
- Proven ability to lead cross-functional initiatives in a complex, matrixed environment.
- Excellent communication and interpersonal skills with the ability to influence teams.
- Strong operational mindset with the ability to manage multiple initiatives simultaneously.
- Technical understanding that enables effective collaboration with engineering teams.
Nice to have
- Experience with Jira administration.
Benefits
- Equity for all employees
- Private medical insurance
- Extra time off for parents and caregivers
- Commuter and parking benefits
- Team events, fully-stocked kitchen, and lunch stipend
- Fitness classes and wellness activities
- Volunteer opportunities
- Professional development and skills-based courses