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Senior VIP Account Manager
·Israel
On-siteFull-timeProduct ManagementgamingTechnology
Own a portfolio of high-value players, driving lifetime value, satisfaction, and retention through personalized engagement and data analysis. Work cross-functionally to deliver a premium VIP experience at a leading mobile gaming company.
Responsibilities
- Manage day-to-day communication and relationships for a portfolio of top-tier VIP players
- Drive lifetime value, KPIs, satisfaction, and retention through proactive, personalized engagement
- Analyze player data and behavior patterns to inform outreach strategy and identify growth opportunities
- Build and manage player segments for targeted messaging aligned with business goals
- Collect and analyze player feedback, flagging insights to management and relevant business units
- Leverage AI tools to enhance efficiency, personalization, and decision-making
- Manage a VIP social community, fostering engagement and reflecting sentiment back to the business
- Drive revenue growth and engagement trends through data-driven, creative initiatives
- Work independently and cross-functionally with Product, BA, Economy, and Monetization teams
- Build and maintain reports to track account performance and communicate progress
Requirements
- 3+ years of experience in customer success, account management, or VIP/relationship management
- Proven analytical competencies and strong data-oriented mindset
- Native or mother-tongue level English
- Demonstrated experience working independently and cross-functionally with multiple business units
Nice to have
- Strong understanding of or hands-on experience with AI tools in a professional context
- Technical background (SQL, relevant coursework, degree, or technological unit)
- Experience managing or building social media communities
- Experience performing on camera (hosting, narrating, acting)
- Target/revenue-driven mindset with a track record of measurable account growth