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Senior Product Manager, AI
·Israel
HybridFull-timeProduct ManagementCustomer ExperienceContact CenterSaaSEnterprise Software
Lead the definition and hands-on creation of AI-native customer experience solutions. Own product strategy, build prototypes, and drive innovation for enterprise CX platforms. Collaborate with cross-functional teams to deliver market-leading, AI-powered outcomes.
Responsibilities
- Identify market problems through research, data analysis, and customer engagement, turning insights into working prototypes
- Drive AI-first product strategy, ensuring AI is foundational to outcomes
- Use prototypes to explore solutions, de-risk complexity, and accelerate time-to-value
- Deliver actionable roadmaps and strategic plans grounded in validated product concepts
- Champion customer experience excellence through experimentation and feedback-driven improvements
- Collaborate with product, engineering, and data teams in a cross-functional environment
- Lead data-driven decisions using analytics, experimentation, and model performance insights
- Bring innovation, speed, and hands-on AI fluency to product development
Requirements
- 5+ years of software product management experience with enterprise-grade solutions
- Proven hands-on experience with AI-powered, data-driven, or automation-centric products
- Strong technical understanding with ability to prototype solutions
- Experience influencing decisions across global stakeholders and functions
- Strong analytical and problem-solving skills with a bias toward outcomes
- Ability to translate concepts into concrete product artifacts
- Excellent communication skills across all organizational levels
- Ability to manage multiple initiatives in a fast-paced environment
- Comfortable working directly with customers and partners
- Willingness to travel globally
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline
Nice to have
- Hands-on experience using GenAI tools for prototyping or experimentation
- Experience in Customer Experience, Contact Center, CCaaS, WEM, or enterprise SaaS
- Knowledge of AI/ML concepts including model behavior, evaluation, and lifecycle
- Experience with cloud architectures (AWS, Azure, or GCP)
- Familiarity with IP telephony, recording, compliance, or regulated environments
Benefits
- Hybrid work model: 2 days in office, 3 days remote
- Fast-paced, collaborative, and creative work environment
- Endless internal career opportunities across multiple roles and locations
- Equal opportunity employer with inclusive culture