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Senior Customer Program Manager, AI Datacenter
·Israel
On-siteFull-timeProduct ManagementComputer HardwareSemiconductors
Seeking a Senior Customer Program Manager to lead technical and operational programs for AI datacenter customers. This role drives collaboration with enterprise clients, cloud providers, and OEMs, managing schedules, deliverables, and cross-functional execution from design through production.
Responsibilities
- Define and manage program schedules, deliverables, and milestones aligned with customer roadmaps.
- Translate customer requirements into actionable tasks for engineering, quality, logistics, and sales teams.
- Provide horizontal leadership to drive cross-functional program execution and coordinate globally dispersed teams.
- Act as the primary customer interface for program kick-offs, technical discussions, design reviews, and status updates.
- Drive program execution from design through production deployment, ensuring on-time delivery and quality.
- Provide post-deployment sustaining support and manage field quality issues for enterprise and cloud customers.
- Monitor factory production schedules, yields, and blockers, collaborating with ODM/contract manufacturers.
- Proactively communicate program health, risks, and key issues to customers, internal partners, and leadership.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
- 8+ years of program/project management experience in semiconductor, IT, automotive, or embedded systems.
- Strong technical background in hardware and/or software product development with OEM, ODM, and cloud providers.
- Proven track record of leading complex, global programs through full development lifecycles.
- Excellent program management, communication, and organizational skills.
- Ability to coordinate with global teams in multi-cultural, multinational environments.
- Strong interpersonal skills to distill complex technical concepts for diverse audiences.
- Willingness to travel up to 10% and thrive in fast-paced, dynamic environments.
Nice to have
- Track record in end-to-end hardware and software product development with enterprise or cloud customers.
- Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
- Expertise in managing production schedules, optimizing line yields, and resolving field quality challenges.
- Background in dynamic, high-growth environments with adaptability to ambiguity and rapid change.
Benefits
- Competitive salaries and a generous benefits package.
- Opportunity to work with forward-thinking and hardworking teams.
- Equal opportunity employer with diversity and inclusion initiatives.
- Reasonable accommodation for individuals with disabilities.