AI Enablement Solutions Manager
Build innovative AI-first enablement tools and content, own product iterations, lead sessions, and collaborate across stakeholders. Requires 3+ years in technical enablement, customer success, or similar, with strong hands-on AI skills and a builder mindset.
Responsibilities
- Build enablement solutions through innovative, engaging, AI-first tools and content.
- Design smart learning solutions based on how teams consume knowledge in the AI era.
- Create engaging AI content addressing key product and business knowledge.
- Prototype rapidly, turning business problems into working solutions within days.
- Develop deep product and business understanding to ensure solutions are grounded in truth.
- Ship everything as a product with real users, feedback loops, and continuous iteration.
- Lead and deliver sessions on the solutions personally.
- Bridge business and product gaps by collaborating with Product, Engineering, and client-facing teams.
Requirements
- 3+ years in Customer Success, Technical Enablement, Solution Engineering, Technical Account Management, or Customer Engineering in a B2B software environment.
- Strong customer-facing and business acumen to diagnose underlying blockers.
- Hands-on AI fluency building AI solutions with Claude, LLMs, agents, no-code tools, or similar.
- Highly proactive builder mindset, quick to ship without waiting for specs.
- Excellent written and verbal communication for technical and non-technical audiences.
- Passion for enabling people and sharing knowledge.
- Comfort with project-based work, ramping quickly on unfamiliar problems.
- High ownership and drive to make visible impact.
Nice to have
- Instructional design experience
Benefits
- Customer-obsessed team culture with transparency and ownership.
- Work on a multi-product AI-powered suite reaching hundreds of thousands of customers.
- Competitive salary, benefits, bonus, and equity eligibility.
- Dedicated L&D team, AI workshops, bootcamps, and hackathons for growth.
- Collaborative global culture with Employee Resource Groups across multiple locations.