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QA & Support Engineer
·Israel
Not specifiedFull-timeQA & Test AutomationCybersecurity
Quality champion for a next-gen cyber-defense platform. Own manual testing, kick-start test automation, and act as Tier-2 support. Triage issues, dive into SQL and server logs, and drive bugs to resolution. Requires 3-5 years QA experience, SQL, scripting, and troubleshooting skills.
Responsibilities
- Own product quality end-to-end: plan, execute, and report on manual test cycles
- Triage and troubleshoot issues: reproduce bugs, dive into SQL and server logs, drive to resolution
- Provide Tier-2 technical support: bridge customers, Support, and Engineering, create KB articles
- Champion continuous improvement: refine test plans, advocate quality-first culture
Requirements
- 3-5 years hands-on QA experience with web or SaaS products
- Strong knowledge of test methodologies, SDLC, and defect lifecycle
- SQL proficiency and comfort reading server/application logs on Linux
- Exposure to at least one scripting/programming language (Python, JavaScript, Bash, etc.)
- Solid troubleshooting skills, ability to explain technical concepts clearly
- Excellent written and spoken English
Nice to have
- Experience with security products, networking protocols, or incident response
- Familiarity with cloud environments (AWS, GCP, Azure)
- Automation tools: Playwright, UI/API Automation, E2E Testing, OOP, POM, Test Clients, Parallel Execution
- Observability: Grafana, CloudWatch, OpenTelemetry, Amazon Athena, Allure