P
Support Engineer
·Israel
Not specifiedFull-timeDevOps & SREFinTech
Responsible for owning and resolving critical production issues for enterprise customers. Lead technical investigations, analyze logs and data, troubleshoot APIs and integrations, and drive root cause analysis. Collaborate with R&D, CloudOps, and Product teams to enhance monitoring, alerting, and support processes.
Responsibilities
- Manage and resolve critical production issues end-to-end
- Conduct deep technical investigations across platform components
- Collaborate with R&D, CloudOps, and Product teams
- Analyze logs, transaction data, and system behavior
- Troubleshoot APIs, ETL processes, and integrations
- Drive root cause analysis and long-term solutions
- Improve monitoring, alerting, and support processes
- Contribute to documentation and knowledge base
- Support release activities and production deployments
- Communicate with customers during high-pressure incidents
Requirements
- 4+ years in technical support or production engineering
- Strong troubleshooting skills in production environments
- Experience owning incidents and coordinating across teams
- SQL and data analysis experience
- Experience with APIs and integrations
- Familiarity with monitoring tools (Coralogix, Datadog, ELK)
- Experience with Postman and Zendesk
- Strong English communication skills
- Bachelor’s degree in a related field
- Willingness for weekend on-call
Nice to have
- Experience in financial services
- Experience with SaaS platforms and cloud environments